MyStake Casino Frequently Asked Questions (FAQ)

Is MyStake licensed and can I trust it?

Short answer: it's licensed, but not by a UK/Malta regulator. MyStake operates under a Curaçao eGaming sublicense (Antillephone N.V., often referenced as 8048/JAZ). That means the site is legal in many jurisdictions and offers a wide game selection — however, Curaçao licences do not give you the same level of external dispute resolution or consumer protections as UK, MGA or Swedish licences. There are mixed reviews online: some players praise the games and small crypto payouts, while others report slow withdrawals and lengthy KYC checks. So — play informed and with realistic expectations.

How do withdrawals work and how long do they take?

Expectation management time. Internal processing (the "pending" stage) can take up to 24–72 hours. After approval: crypto and many e-wallets are usually near-instant to ~24 hours; card and bank transfers commonly take 1–5 business days. Minimums are generally around €20–€50 depending on the method. Also note weekly and monthly payout caps (think several thousand EUR per week, low-to-mid five figures per month) and the operator may split large wins into installments. Tip: if you need money fast, crypto or e-wallets are your friends — but still expect verification gates for larger amounts.

What verification (KYC/SOW) will I need?

They'll ask for the usual: a government ID (passport/ID card/driver’s licence), proof of address (utility bill or bank statement under ~3 months old), and proof of payment method (masked card photo, e-wallet screenshot, or crypto wallet proof). If your cumulative withdrawals cross AML thresholds (often from about €2,000), expect source-of-funds or source-of-wealth requests. The site claims 24–72 hours for checks, but players report longer waits during busy periods or when enhanced checks are needed — sometimes a video call or notarised docs are requested. My tip: upload clear, complete documents right after registration to avoid delays when you want to cash out.

What payment methods are available and which are fastest?

There’s a broad mix: Visa/Mastercard (geo-dependent), e-wallets and voucher systems (MiFinity, Jeton, AstroPay, sometimes Skrill/Neteller), SEPA/international bank transfers, Paysafecard in some regions, and a wide range of crypto (BTC, ETH, LTC, BCH, XRP, TRX, USDT TRC20/ERC20, BNB, DOGE, etc.). Fastest cashouts are typically crypto and some e-wallets — but network fees and confirmations apply for crypto. Also remember geo restrictions: not all methods are available everywhere, and some require KYC before use.

How do bonuses work and what should I watch out for?

Bonuses exist but come with strings. Typical welcome offers: a higher-percentage bonus for smaller first deposits (e.g., 150% up to a few hundred) or 100% for larger deposits (up to about €1,000). Wagering is often hefty — around 40x the bonus on slots (table/live usually contribute less or are excluded). Max bet during wagering is usually capped (commonly €5). Sportsbooks have different terms (examples: 100% up to mid-hundreds with ~10x rollover, min odds around 1.8). Important: game exclusion lists, contribution rates, time limits, and max-bet rules are strictly enforced — and bonus-related wins can trigger extra checks or delays. My simple advice: read the bonus T&Cs before chasing that extra cash; ignoring them is the fastest way to get disappointed.

What happens if I win a big amount?

Don’t expect a single, instant million-dollar wire — reality bites. The casino reserves the right to cap payouts weekly/monthly and to pay large wins in installments. KYC and source-of-funds checks are very likely on large wins, which can slow things down. There may also be processing or conversion fees, and if you try to withdraw without meeting minimum turnover rules (yes, even a 1x deposit turnover is often required) you could face fees or rejected requests. Best approach: plan withdrawals, clear KYC/SOF early, and be mentally ready for staged payments on very large sums.

Any rules I should be careful about (accounts, VPN, security)?

Yes — a few strict ones. One account per person/household/IP/device — multi-accounting is a fast track to closure and confiscation. VPNs and proxies are generally forbidden; using them risks account suspension and loss of funds. The site uses standard email/password logins and site-wide SSL, but at the time of writing there’s no widely advertised user-configurable 2FA, so keep your password safe. Also: dormant account fees exist and the casino can apply administration charges after prolonged inactivity. Pro tip: avoid breaking the basic rules — they’re the most common reason for disputes.

How do I contact support, and what about responsible gambling?

Support: there’s 24/7 live chat and email ([email protected]). Multiple languages are supported (EN, DE, FR, PT, ES, RU, etc.). Reality check: many players say support is OK for routine issues but can be slow or inconsistent when it comes to escalations, payments or KYC. Responsible gambling tools are present but limited: you can request self-exclusion or cool-off through support, and deposit/loss limits can be set (self-serve limits on-site are limited). There is no GAMSTOP coverage (Curaçao is not GAMSTOP-mandated). If you’re worried about control, consider operators under stricter regulators that offer stronger, self-service RG tooling.